Shipping policy

At Shopthegrece, we strive to provide reliable and efficient shipping services worldwide. Please review the details below to understand our shipping rates, estimated delivery times, and policies.

Shipping Rate

  • United States: We offer Free Shipping on all U.S. orders.
  • International Orders: A flat shipping fee of $7.99 applies to all destinations outside the U.S.

Shipping Time

We work with trusted carriers, including USPS, DHL, FedEx, and UPS, to ensure timely delivery of your order.

Orders are processed on business days (Monday to Friday, Eastern Standard Time), excluding U.S. holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Estimated Production Time

  • Sneakers: 2 – 3 business days
  • Personalized or modified items: Additional processing time may apply, depending on customization complexity.

Estimated Shipping Time

Shipping times vary by destination. While we work closely with logistics partners to provide accurate estimates, delivery times cannot be guaranteed due to potential delays beyond our control.

  • Carrier: USPS/UPS/DHL/FedEx
  • Deliver to United States: 7 – 11business days
  • International Shipping: 7 – 14 business days

Expected Shipping Time

  • Deliver to United States: 9 – 14 business days
  • International Shipping: 9 – 17 business days

📌 Important Notes:

  • When your order is shipped, a tracking link will be sent to your email so you can follow your package in real time.
  • If your order has not arrived within 60 days, you may request a full refund as per our Return & Refund Policy.
  • Any shipping delays caused by customs, weather, or carrier issues are beyond our control. If your package is delayed, we will notify you as soon as possible.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking link. It may take 5-7 business days for tracking updates to appear in the carrier’s system.

You can track your order at:
Track Your Order

If your tracking information is unavailable, this means the carrier has not yet processed your package. Once scanned into the system, tracking details will update.

If your estimated delivery date has passed and you haven’t received your package, please contact us at [email protected], and we will assist you.

Incorrect Address Policy

Please ensure that your shipping address is accurate and complete at checkout.

If an incorrect address is provided:

  1. If we detect an issue with your shipping details, we will contact you for an update. This may cause delays in processing your order.
  2. If the package is delivered to the wrong address or returned to sender, we cannot issue a refund. Returned packages will be donated to charity and will not be resent.
  3. Orders returned due to an incorrect address will require a re-shipping fee to be resent.
  4. If you request a carrier to forward or redirect your parcel after it leaves our warehouse, we are not responsible for any lost, stolen, or damaged shipments.

To avoid shipping issues:
✅ Double-check your shipping address before completing your order.
✅ Ensure your email is correct and check it regularly for order updates.

Customer Support

Customer satisfaction is our top priority. If you have any shipping-related questions, please contact us:

Email: [email protected]
Website: https://shopthegrece.com

Shopthegrece reserves the right to cancel any package(s) without the obligation to issue a refund if fraudulent activity is suspected.

Thank you for choosing Shopthegrece! Happy shopping!