FAQs

?”] Shopthegrece is a global e-commerce platform dedicated to sneaker enthusiasts. We offer an extensive selection of high-quality sneakers, ensuring a seamless shopping experience with guaranteed authenticity and rigorous quality control.

Launched in 2024 to make exclusive footwear more accessible, Shopthegrece is committed to helping every sneaker lover find their perfect pair—regardless of price, style, or size.

Our goal is to become one of the most trusted and hassle-free sneaker marketplaces, providing unique selections and worldwide shipping.

Learn more about our values and commitment at Our Story.

All merchandise at Shopthegrece is guaranteed to meet our strict quality standards.

Learn more about our Assurance of Authenticity.

Yes, Shopthegrece only sells authentic sneakers that are brand new, unworn, and in pristine condition.

Customs or import duties may apply, depending on the regulations of the destination country. These charges are determined by the local Customs office.

If applicable, these fees are not included in your payment at checkout. You will be billed directly by the courier upon delivery in your country.

At this time, gift purchases or gift receipts are not supported on our site.

We’re sorry to hear that your item did not meet expectations. Please contact us at [email protected] so we can assist you and resolve the issue as soon as possible.

We offer worldwide shipping. Please visit our Shipping Info page for a list of countries we ship to and the applicable shipping fees.

If your country is not listed, feel free to contact us at [email protected] for further assistance.

You can track your order in the following ways:

Log in to your account – View the latest order status directly from your account dashboard.
Order confirmation email – Use the Order Status link provided in your confirmation email to track your order’s progress.
Shipping confirmation email – Once your order is shipped, you will receive an email with tracking details so you know when to expect delivery.
You can also track your package by visiting the courier’s online tracking system. Please note that it may take 24-48 hours for the courier to update the shipment status after pickup.

If you have any issues tracking your order, feel free to contact us at [email protected] for assistance.

At Shopthegrece, every item undergoes a rigorous authentication and quality control process before shipping. This ensures that you receive only the highest quality sneakers.

Tracking numbers are typically provided within 7-10 business days, depending on the order arrangement. If your order is delayed beyond this timeframe, feel free to contact us at [email protected] for further assistance.

We ship to most destinations on a Delivery Duty Unpaid (DDU) basis. This means that the prices displayed on our site do not include taxes and duties. Customers are responsible for paying any applicable import duties or customs fees upon delivery. Please refer to our Shipping Info page for more details.

For Sales Tax and VAT, charges will be based on the shipping address rather than the billing address. These taxes apply to all purchases of taxable items in applicable jurisdictions, even for offers completed at a later time.

Tax rates may vary by region, and some jurisdictions may include shipping fees in the Sales Tax calculation, while others may exclude them.

We currently do not offer a Best Price Guarantee or Price Matching policy.

However, we value your feedback on product pricing. If you come across an item that seems uncompetitively priced, feel free to contact us at [email protected], and we’ll be happy to review it.

If you are not satisfied with your purchase, you may return the item(s) in accordance with our Return Policy.

Please review our Return Policy page for detailed instructions, including eligibility criteria, return timeframes, and any applicable conditions.

For further assistance, feel free to contact us at [email protected].

<p>At this time, gift purchases or gift receipts are not supported on our site.</p>